Privacy Policy

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Your name and contact details, including email address and telephone number.
• Billing and delivery addresses.
• Order details, products purchased, and relevant transaction records.
• Information you provide when contacting us or submitting a form.
• Technical information, such as your browser, device, IP address, and website usage data, where collected by our website or its tools.

We aim to collect only information that is relevant and necessary for the purposes described in this policy.

2. How We Use Your Information

Depending on the circumstances, we may use personal information to:

• Process and manage orders and payments.
• Arrange deliveries and provide order updates.
• Respond to enquiries, complaints, and customer support requests.
• Maintain, secure, and improve our website and services.
• Meet applicable legal, accounting, and regulatory obligations.
• Send marketing communications where appropriate and where required consent or another lawful basis has been obtained.

3. Payments and Order Information

When you place an order, information necessary to process the transaction and fulfil your purchase may be handled by our website and relevant payment or delivery providers.

Payment details may be processed directly by the payment service you choose. The information retained by Resi’s Naturals depends on the payment method and our actual payment configuration.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember shopping-cart contents, maintain sessions, and understand website usage where applicable.

Some cookies may be provided by third-party services. You can manage cookies through your browser settings and, where provided, our website’s cookie controls. Disabling certain cookies may affect website functionality.

5. When We Share Information

We do not treat customer personal information as publicly available information. Where necessary and lawful, information may be shared with service providers involved in operating our business, such as:

• Payment processors handling transactions.
• Couriers and delivery providers fulfilling orders.
• Website hosting, security, maintenance, and technical service providers.
• Professional advisers or public authorities where disclosure is legally required.

We aim to limit information shared to what is necessary for the relevant purpose and to use appropriate safeguards.

6. Data Storage and Security

We take reasonable measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No website or electronic storage system can be guaranteed to be completely secure. We review appropriate safeguards in light of the information handled and the services used.

7. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, recordkeeping, and applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete, anonymise, or securely dispose of it, subject to applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request information about how your personal data is used, access your data, request correction of inaccurate information, object to certain processing, or request deletion where applicable.

You may also withdraw consent where processing relies on consent. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

To make a request, contact us using the details in the Contact Us section. We may need to verify your identity before responding.

9. Marketing Communications

If we send marketing communications, you can request to stop receiving them by following the unsubscribe instructions provided or contacting us directly.

Even if you opt out of marketing, we may still need to send service-related communications, such as important updates about an order.

10. Children’s Privacy

Our website is intended for people able to make purchases and use online services in accordance with applicable law. We do not knowingly seek to collect children’s personal information unnecessarily.

If you believe a child’s personal information has been provided to us inappropriately, please contact us so we can assess the matter.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Those services may have their own privacy policies and practices. We encourage you to review their policies before providing personal information.

12. Transfers of Information

Some service providers may store or process information outside Kenya. Where personal information is transferred across borders, the transfer should be handled in accordance with applicable data protection requirements and appropriate safeguards.

13. Changes to This Privacy Policy

We may update this policy to reflect changes to our business, website, services, or legal obligations. The revised version will be published on this page with an updated date.

We encourage you to review this page periodically to understand how personal information is handled.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact Resi’s Naturals:

Email: info@resisnaturals.com
Telephone: +254 768 442 411