Nature-inspired care for your everyday rituals.
Nature-inspired care for your everyday rituals.
Last updated: 18 October 2026
Welcome to Resi’s Naturals. These Terms and Conditions govern your access to and use of our website and your purchase of products through our online store. By browsing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
Resi’s Naturals is a natural self-care brand offering products inspired by natural ingredients and African self-care traditions. References to “we”, “us” and “our” mean Resi’s Naturals, while “you” and “your” refer to visitors and customers using our website.
You agree to use our website lawfully and responsibly. You must not misuse the website, interfere with its operation, attempt unauthorised access, or submit false or misleading information when placing an order.
We reserve the right to restrict access where necessary to protect our business, customers, or website security, subject to applicable law.
We aim to ensure that product descriptions, photographs, ingredients, prices, and other information are accurate and up to date. Product appearance may vary slightly depending on lighting, photography, and your device’s display.
Please review product descriptions and ingredient information before purchasing, particularly if you have known sensitivities or allergies.
All prices are stated in Kenyan Shillings (KES), unless otherwise indicated. Prices and promotions may change without prior notice. Available payment methods will be displayed during checkout.
You are responsible for providing accurate payment and billing information. Orders may require successful payment or confirmation of payment before processing.
Placing an order constitutes an offer to purchase the selected products. An order confirmation does not necessarily mean the order has been accepted or dispatched.
We may decline or cancel orders where reasonably necessary, including due to product unavailability, pricing errors, payment verification issues, or suspected fraud. If payment has already been received, we will arrange an appropriate refund in accordance with applicable law.
We aim to process and deliver orders within the estimated timelines communicated to you. Delivery times may vary depending on your location, product availability, courier operations, and other circumstances beyond our reasonable control.
Applicable delivery fees and options will be communicated during checkout or before you confirm your order. Please provide a complete delivery address and accurate contact details.
Returns, exchanges, and refunds are governed by our Returns and Refunds Policy, which should be read alongside these terms.
For hygiene and safety reasons, certain personal-care products may not be eligible for return once opened or used, except where a return, replacement, or refund is required by applicable law.
If you receive a damaged, defective, or incorrect product, please contact us promptly. Nothing in these terms removes consumer rights that cannot lawfully be excluded or restricted.
Follow the instructions and precautions provided with each product. Discontinue use if irritation or an adverse reaction occurs and seek professional advice when appropriate.
Individual results may vary. Product information is not a substitute for medical advice, diagnosis, or treatment.
Promotional offers, discount codes, and special prices may be subject to specific conditions, validity periods, product exclusions, or availability limits. Any applicable conditions will be communicated with the relevant offer.
Unless otherwise stated, our branding, logos, product photographs, text, graphics, and design elements belong to Resi’s Naturals or are used with permission.
You must not reproduce, distribute, or commercially exploit this content without prior written permission, except where permitted by law.
We collect and use personal information as necessary to process orders, arrange delivery, respond to enquiries, maintain our website, and meet legal obligations.
Please read our Privacy Policy for more information about how personal information is handled.
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted access or that the website will always be free from errors.
Our website may rely on third-party services, including payment processors and delivery providers, which may have separate terms and conditions.
To the extent permitted by applicable law, Resi’s Naturals will not be liable for indirect or consequential losses arising from use of our website or products.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.
We may update these Terms and Conditions to reflect changes to our business, products, website, or legal obligations. The latest version will be published on this page with its updated date.
These Terms and Conditions are intended to be interpreted in accordance with the laws of Kenya, subject to applicable mandatory consumer protection laws and other legal requirements.
If you have questions about these Terms and Conditions, an order, or a product, please contact us.
Email:
info@resisnaturals.com
Telephone:
+254 768 442 411
